Terms of service

JIYU FLORALS – Terms & Conditions

General

All arrangements by JIYU Florals are thoughtfully curated using fresh, seasonal blooms. As flowers are natural products, variations in colour, shape, and bloom size are to be expected and are part of their unique beauty.

Orders & Lead Time

Orders require a minimum of 3 days’ notice to allow for preparation and sourcing of the freshest blooms.

For urgent requests, please contact us directly and we will do our best to accommodate, subject to availability.

Customisation

We welcome custom requests. Customers may indicate their preferred colour palette, style, or budget in the remarks section.

All customisations are fulfilled on a best-effort basis and are subject to seasonal availability.

Omakase / Jiyu Edit Collection

Our Jiyu Edit collection follows an omakase-style approach, where each arrangement is curated based on seasonal blooms and design intention. Customers are encouraged to share preferences, and we will create a unique arrangement accordingly.

Delivery

We offer complimentary delivery within Singapore.

Delivery is not available to:

  • Changi Airport
  • Tuas
  • Jurong Island
  • Sentosa
  • Sembawang Wharves

Please ensure that the recipient’s details (address, contact number, delivery timing) are accurate at the point of order.

Delivery Timing

Delivery time slots (if applicable) are estimated and not guaranteed. While we strive to be punctual, unforeseen circumstances such as weather or traffic conditions may cause delays.

Delays & Failed Deliveries

If the recipient is unavailable at the time of delivery:

  • We may leave the flowers in a safe location (if appropriate), or
  • Arrange for re-delivery (additional charges may apply)

JIYU is not liable for delays caused by incorrect or incomplete delivery information provided by the customer.

Substitutions

In the event that certain flowers or materials are unavailable, we reserve the right to substitute with blooms of similar style, colour, and equal or higher value, while maintaining the overall aesthetic.

Returns & Refunds

As all arrangements are made fresh to order, returns and exchanges are not available.

If your order arrives damaged or incorrect, please contact us within 2 hours of delivery with clear photos. We will assess and, where appropriate, offer a replacement or partial refund.

Product Representation

All images are for reference only. While we strive to replicate the overall style and colour palette, each arrangement is uniquely crafted and may differ slightly.

Care & Responsibility

Flowers are perishable products. Once delivered, proper care (e.g. hydration, placement away from heat) is the responsibility of the recipient.

Final Note

By placing an order with JIYU, you acknowledge and accept the above terms, including the natural variations and curated nature of each arrangement.